Last updated: October 12, 2026
StatusPulse Support Desk
Welcome to the official support channel for StatusPulse on the Atlassian Marketplace. We are dedicated to ensuring your Jira team gets prompt assistance.
Direct Support Channels
Email Support
For bug reports, technical inquiries, feedback, or custom timezone requests:
Response SLA: We respond within 24 to 48 business hours (Monday through Friday).
Helpful Resources
- User Guide & Documentation — Detailed instructions for running reports, calendar definitions, and dashboard gadgets.
- Privacy Policy — Security overview, in-tenant Forge hosting, and data handling details.
- Terms of Service — App licensing and service expectations.
Reporting a Calculation Discrepancy
When emailing regarding a calculation question or potential bug, including the following details allows us to isolate the issue immediately:
- The JQL query used.
- Your configured working calendar (timezone, start/end times, and excluded days).
- An example Jira issue key showing the unexpected duration.